Frequently Asked Questions

Have a question? Here are the answers we hear most often. If you don’t see what you’re looking for, just reach out — we’re always happy to help.

Are your pieces really handmade?

Yes! Every piece is designed and handcrafted by hand by Tracy Kelley in our Laguna, California studio. Because we use natural shells and materials, each piece is one of a kind — the one you receive is truly unique.

How long will my order take to arrive?

Orders are processed within 1–3 business days. Within the U.S., Standard shipping (3–5 business days) is $8 and free on orders over $70, and Express shipping (1–2 business days) is $15. You’ll receive a tracking number by email as soon as your order ships.

Do you ship internationally?

Yes — we ship worldwide via DHL Express and USPS, with rates calculated at checkout based on your destination. Please note that any customs duties, taxes, or import fees are the responsibility of the customer.

What is your return policy?

We want you to love your jewelry. We accept returns on eligible items in their original, unworn condition — please see our Refund Policy for the full timeframe and details. Sale items and gift cards are final sale.

How do I care for my shell and pearl jewelry?

Natural shells and pearls are delicate. Keep your pieces away from water, perfume, lotions, and harsh chemicals, and store them somewhere dry. A little gentle care keeps them beautiful for years to come.

How can I contact you?

Email us at tracykelley@me.com or call or text 949-257-6566. We’d love to hear from you.